FAQs

PINE deliver nationwide with express, registered and sign on delivery post, this enables secure and tracked orders with notifications sent to you along the way. Metro areas receive next day delivery anywhere in Australia in most cases. regional locations and times of high network demand may increase transport times.

Absolutely. A lot of people feel “locked in” with their current clinic who send their prescriptions to pharmacies they have no control over. If you are tired of your current arrangement and want a personal touch with direct contact, submit your escript here, and we will reach out to you

Some clinics attempt to keep patients from accessing their own scripts. It is important to know that as the patient you have the right to request your prescriptions and TGA paperwork from your clinic or pharmacy and it is illegal for them to withhold it from you. If you are having difficulty with this process please contact us, and we will support you with assistance.

PINE is not owned by and does not have ownership in any clinics. This is important as it ensures patient care over commercial arrangements. We do however work closely with several ETHICAL clinics and can help put you in touch with the right clinic for you – based on your needs and preferences. If you are a new patient, or need a new clinic, click here

To submit an order without delays, it is best to attach a copy of your TGA paperwork along with your e-script. You can request this from your current clinic or pharmacy, and like with your prescriptions, they must provide it to you as the patient. If you are having difficulty with this process please contact us, and we will support you with assistance.